Make & model
Read the equipment label. If you cannot find it, say “not sure” in your enquiry.
A fresh start.
The right part.
A practical guide to replacement cartridges and recurring consumables, with an enquiry route for equipment you already own.
Preparing for launch. Explore the approach now; installation bookings and orders are not open yet.
START WITH THE LABELThe right replacement.
01 / SYSTEM 02 / PART 03 / HISTORY Enquire about replacement parts
The right replacement.
For your system.
A similar-looking cartridge is not enough to establish compatibility. Find the manufacturer, system model and the reference printed on the existing part or in the manual.
Cartridge reference
Copy the part number and any stated replacement instructions. Do not dismantle equipment just to complete the form.
Last change
Tell us when it was last replaced, if known, and whether you want parts or an assisted change.
REFILLS & CONSUMABLESBe specific about
Be specific about
what you need.
Kitchen filter cartridge
Request the exact replacement reference, compatibility confirmation, delivery and price. A refill pack must be intended for that system.
RO replacement set
Specify whether you need pre/post-filters, the membrane or a complete service set. These are not necessarily replaced together.
Softener salt or media
Identify the softener and the manufacturer’s consumable specification. Salt replenishment and treatment-media replacement are different requests; specialist supply is a future service.
UV service parts
Provide the unit model and lamp or sleeve reference. Private-water maintenance is assessed separately and is not currently available to book.
KNOW THE LIMITSA schedule that belongs
A schedule that belongs
to your filter.
Maintain and replace filters according to the manufacturer’s instructions. Do not use taste alone to decide when maintenance is due.
Read CDC guidance on maintaining water filters ↗
General maintenance guidance reviewed 9 October 2026. Exact parts, cleaning procedures and intervals must come from your equipment manufacturer.
We do not yet sell bottled-water refills, operate a refill station or offer a universal cartridge recycling scheme. Disposal or take-back instructions would be confirmed for the actual part and supplier.
Compare the planned care options